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Documentation Index

Fetch the complete documentation index at: https://docs.dograh.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Plivo is a cloud communications platform that provides global voice and messaging APIs. Dograh AI’s Plivo integration uses Plivo’s XML and WebSocket streaming to power your voice agents.

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Prerequisites

Before setting up Plivo integration, you’ll need:
  • A Plivo account
  • Auth ID and Auth Token from your Plivo Console
  • A Plivo Application with Voice capability (used for inbound webhook routing)
  • At least one Plivo phone number
  • Dograh AI instance running and accessible

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Configuration

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Step 1: Get Plivo Credentials

  1. Log in to your Plivo Console
  2. Find your Auth ID and Auth Token on the dashboard
  3. Navigate to Voice → Applications and create (or open) the application you’ll use with Dograh
  4. Copy the Application ID (a UUID) — you’ll attach numbers to this app and Dograh will manage its answer_url
  5. Navigate to Phone Numbers → Your Numbers and copy the numbers you plan to use

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Step 2: Configure in Dograh AI

  1. Navigate to /telephony-configurations and click Add configuration
  2. Select Plivo as your provider
  3. Enter your credentials:
    • Auth ID
    • Auth Token
    • Application ID
  4. Click Save Configuration
  5. Open the configuration you just created and add at least one phone number (with country code in E.164 format, e.g. +1234567890). The default caller ID is used for outbound calls.

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Step 3: Test Your Configuration

  1. Create a test workflow
  2. Click “Call” to verify connection
  3. Check call logs for successful connection

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Inbound Calling Setup

Plivo numbers don’t carry an answer_url directly — the URL lives on a Plivo Application, and each number is linked to one application. When you save an inbound workflow on a phone number, Dograh automatically pushes the webhook URL to your Plivo Application’s answer_url (provided the credentials are correct). You don’t need to set the webhook by hand.
  1. Go to Phone Numbers → Your Numbers in the Plivo Console
  2. Open the number you want to use for inbound calls
  3. Set its Application to the same application whose ID you configured in Dograh
  4. Save

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Step 2: Assign an Inbound Workflow to the Phone Number in Dograh

  1. Go to /telephony-configurations and open your Plivo configuration
  2. In the Phone numbers section, edit the number that should receive inbound calls
  3. Set its Inbound workflow to the agent that should answer
  4. Save

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Step 3: Verify the Answer URL on the Plivo Application

  1. Open your Plivo Application in the Plivo Console under Voice → Applications
  2. Confirm:
    • Answer URL is set to: https://api.dograh.com/api/v1/telephony/inbound/run
    • Answer Method is POST
    Dograh pushed this URL automatically when you saved the inbound workflow in Step 2. The same URL is shared across every number linked to that application — Dograh routes each inbound call to the right agent based on the called number’s inbound workflow assignment. If the field is empty, shows a different URL, or Dograh surfaced a sync warning on save, the auto-push failed — most often because the Auth ID/Token or Application ID in Dograh is incorrect. Paste the URL into the field yourself, set the method to POST, and save the application. On self-hosted Dograh, replace api.dograh.com with your backend domain.

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Step 4: Verify Setup

  • Ensure your Dograh AI instance is publicly accessible
  • Verify any firewalls allow Plivo’s IP ranges

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Test Inbound Calling

  1. Call your configured Plivo phone number from another phone
  2. Verify your Dograh AI voice agent answers and responds
  3. Check call logs in both Dograh AI dashboard and Plivo Console

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Troubleshooting

Ensure phone numbers include country code in E.164 format: +1234567890
  • Verify Auth ID and Auth Token are correct - Check for extra spaces in credentials - Ensure credentials haven’t been regenerated in Plivo Console
  • Confirm your Auth Token matches exactly - Verify the webhook URL matches what Plivo sends - Check if you’re behind a proxy that modifies requests
  • Verify WebSocket connection is established - Check firewall rules for WebSocket traffic - Ensure audio pipeline is configured correctly
  • Verify the phone number is linked to the same Plivo Application whose ID you configured in Dograh - Confirm the called number exists in your Dograh telephony configuration and has an Inbound workflow assigned
  • After assigning the inbound workflow, confirm Dograh successfully updated the application’s answer_url (no warning shown on save) - Verify Dograh AI instance is running and responding
  • Confirm the phone number has an Inbound workflow assigned in /telephony-configurations - Check webhook signature validation is working (Auth Token in Dograh matches Plivo Console) - Verify WebSocket connection establishes successfully - Review call logs for error messages

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Best Practices

  • Test your configuration with a single call before running campaigns
  • Monitor Plivo Console for usage and billing
  • Use a dedicated Plivo Application for Dograh so the shared answer_url doesn’t conflict with other systems