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Overview

Cloudonix is a cloud communications platform that enables Dograh voice agents to connect to SIP communications platform, either on-premise or in the cloud. In addition, Cloudonix exposes a full set of voice APIs, that provide a full suite of call-control capabilities and more.

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Prerequisites

Before setting up Cloudonix integration, you’ll need:
  • A Cloudonix account
  • A Cloudonix domain UUID (or the domain name)
  • A Cloudonix domain API Key
  • A Cloudonix outbound voice trunk service provider connection
  • Dograh AI instance running and accessible

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Video Tutorial

Watch this step-by-step guide to set up Cloudonix with Dograh AI:

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Configuration

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Step 1: Get Cloudonix Credentials

  1. Log in to your Cloudonix Console
  2. Find your Domain UUID and Domain API Key on the dashboard

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Step 2: Configure in Dograh AI

  1. Navigate to Workflow → Phone Call → Configure Telephony
  2. Watch the Cloudonix setup video tutorial above for detailed guidance
  3. Select Cloudonix as your provider
  4. Enter your credentials:
    • Domain UUID
    • Domain API Key
  5. Click Save Configuration

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Step 3: Test Your Configuration

  1. Create a test workflow
  2. Click “Test Call” to verify connection
  3. Check call logs for successful connection

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How It Works

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Outbound Calling

When you initiate a call through Dograh AI:
  1. The system selects a phone number from your configured pool
  2. Cloudonix places the call to your recipient, via a pre-configured Cloudonix outbound voice trunk
  3. Once connected, audio streams through WebSocket for real-time voice interaction
  4. Call status updates are tracked throughout the lifecycle

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Campaign Features

When using Cloudonix with campaigns:
  • Rate Limiting: Enforced per organization to prevent overwhelming
  • Automatic Retry: Failed calls (busy/no-answer) are retried automatically
  • Concurrent Call Management: System manages call slots to optimize throughput

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Troubleshooting

Ensure phone numbers include country code in E.164 format: +1234567890
  • Verify Domain UUID and Domain API Key are correct
  • Check for extra spaces in credentials
  • Ensure credentials haven’t been disabled or deleted in Cloudonix Console
  • Verify WebSocket connection is established
  • Check firewall rules for WebSocket traffic
  • Ensure audio pipeline is configured correctly

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Best Practices

  • Store credentials securely in the database
  • Test your configuration with a single call before running campaigns
  • Monitor Cloudonix Sessions for usage